Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.
If we are not able to deliver the goods through no fault of our own, for example, no one is there to sign for and accept the goods; we will need to charge for re-delivery at the full rate. We will not accept cancellation of the goods if we experience problems with delivery that is out of our control.