PAYMENT TERMS

Goods must be paid for in full when placing your order you may pay by debit or credit card. A seven day period from the date of the order will be allowed for cancellation. In this event a full refund will be given. Specially made or bespoke doors can not be cancelled once the product has gone into production. All prices quoted exclude value added tax (V.A.T).

For account holders payment is determined by the credit account agreement.

ORDER CONFIRMATION

You must check the order confirmation carefully and contact us immediately, by email or phone, if there are any corrections required.

PRICES

Prices are subject to alteration without prior notice. Orders are accepted at the prices applying at the time of order. All prices quoted are exclusive of VAT.

DELIVERY SERVICE

We can deliver anywhere in the UK mainland.

Delivery charges are set out in the Delivery Charge section of this website. All delivery charges will be confirmed by order confirmation and are subject to change without prior notice.

When goods are in stock you can collect from our showroom in West London if you prefer.

We will contact you when we have the goods in stock and give you a delivery date.

The Original Door Company Limited will not be liable for any claims arising as a result of delayed deliveries due to strikes, material shortages, damages or any circumstances beyond our control. We accept no liability if costs are incurred by booking a carpenter before checking and receiving all goods.

Where part deliveries are required, an additional delivery charge will apply for each additional delivery. Additional delivery charges are to be paid in advance.

All deliveries will be to the ground floor level only and where appropriate access is available. Any access restrictions must be advised at time of order.

ADVISING OF SHORTAGES / DAMAGE & FAULTY GOODS

Please check the goods supplied and notify us of any faults within two working days by email. This must be done before fitting. We will not accept any complaints after the goods have been fitted. In the event of the goods requiring replacement the liability of The Original Door Company shall not exceed the replacement value of the faulty goods. The Original Door Company shall not be responsible for any incidental work or expenses arising out of or because of any defect in our product, or bad workmanship applied to our products.

If a fault rather than defect develops after a door is fitted, written notice of the fault must be sent to us within 12 months from the date of delivery. We reserve the right to repair or replace the said product.

GOODS ORDERED IN ERROR

The Original Door Company may at its discretion exchange or accept return of goods ordered in error. Goods must be returned in their original packaging and condition. A re-stocking charge of 30% will apply to all goods returned. Special orders and bespoke items will not be credited.

REFUNDS

Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.

If we are not able to deliver the goods through no fault of our own, for example, no one is there to sign for and accept the goods; we will need to charge for re-delivery at the full rate. We will not accept cancellation of the goods if we experience problems with delivery that is out of our control.

RETENTION OF TITLE CLAUSE

Title to goods shall not pass to the customer but shall remain the sellers until the contract price has been paid to the seller in full by the customer.

  • The seller shall have absolute authority to retake, sell or otherwise deal with or dispose of all, any or part of the goods in which title remains vested in the seller.
  • For the purpose specified in above, the seller or any of its agents or authorised representatives shall be entitled at any time without notice to enter upon any premises in which the goods or any part thereof is installed, stored or kept, or is reasonably believed so to be:
  • The seller shall be entitled to seek a court injunction to prevent the customer from selling, transferring or otherwise disposing of the goods.
  • The buyer shall store or otherwise denote the goods in respect of which property remains with the seller in such a way that same can be recognised as the property of the seller.
  • Notwithstanding the foregoing, risk in the goods shall pass on delivery of the same to the customer, and until such time as title in the goods has passed to the customer, the customer shall insure such goods to its replacement value (naming the seller as the loss payee) (noting the sellers interest on the relevant insurance policy) and the customer shall forthwith upon request provide the seller with a certificate or evidence of such insurance.

WEBSITE IMAGES AND COLOURS

Images and timber colours on our website are used to represent the design of the doors. Designs and colours of the images should not be taken as a true reflection of the doors that we would deliver. We would always advise you to visit our showroom for a better representation of colour and design.

Timber is a natural product and therefore is liable to colour variations. Manufacturers and suppliers try to colour match the timber in each door but are not able to give a guarantee that one door will match another.

HOW TO CARE FOR AND PROTECT YOUR DOOR

Every door is guaranteed for 12 months from the date of purchase against faulty materials or manufacture, providing it is stored and treated in accordance with our recommendations.

FAILURE TO COMPLY WITH THE PROCEDURES BELOW WILL INVALIDATE YOUR WARRANTY.

It is most important that prior to fitting, the door must be treated correctly. For Exterior Doors both front and rear surfaces, the sides and both top and bottom edges and any cut outs (locks, letter plates, hinges etc) must be treated with a branded finish or paint suitable for this purpose. Interior Doors front and rear surfaces, sides, top and bottom must be treated with a branded finish suitable for this purpose.

Timber is a naturally grown material subject to changes due to variations of humidity and temperature. It is therefore vital that particular attention be paid to the top and bottom edges where the grain is most exposed and where moisture can easily penetrate causing swelling, splitting and warping. Open joints will occur if these areas are not properly treated.

Where a width reduction is necessary, always take equal amounts off both edges. Where a height reduction is necessary, always take 2/3rd off the bottom and 1/3rd off the top.

WE CANNOT REPLACE A FAULTY DOOR IF ANY ALTERATIONS HAVE BEEN CARRIED OUT.

STORAGE

Store in a cool, dry atmosphere and keep flat. Do not store or hang in a newly plastered room or suddenly expose to central heating or other forms of direct heat, including radiators which can cause warping or bowing.

FINISHING

It is vital that the finishing treatment, stain or paint, be applied to the front and back of ALL (internal and external) doors PRIOR to hanging. When decorating an unglazed door, the glazing beads must be removed prior to the door finishing products being applied to both door and beads.

MAINTENANCE

Regular maintenance will ensure your door stays in good condition for many years. Check the condition and if appropriate apply the finishing materials in accordance with the manufacturers' instructions.

The placing of an order by the customer shall indicate acceptance of these Terms and Conditions and their reasonableness.

INSTALLATION

DEFINITIONS

‘The Company’ means the appropriate Company belonging to The Original Door Company Limited.

‘The Customer’ means the Corporate Entity, firm or person seeking to purchase goods or services from the Company.

‘The Goods’ means the goods, which the Company is to supply in accordance with these Terms and Conditions of sale.

‘The Services’ means the services, which the Company is to supply.

QUOTATIONS

All quotations, unless otherwise stated, are subject to acceptance within 30 days.

PERFORMANCE

Unless otherwise stated by The Company, The Customer must provide a clear working area for The Company’s delivery and work area. The Customer is responsible for an adequate power supply, artificial lighting and provide secure and dry storage.

All joinery supplies should be kept by The Customer in a dry place. If supplied un-coated they should be primed or stained immediately on receipt. Any subsequent cut surface must be primed or stained before fixing in position. The Company accepts no responsibility for effects incurred to the goods if the goods are supplied un-coated and if the goods remain un-coated when exposed to weathering elements. If the customer purchases the goods un-coated or oiled then no guarantees are made by the company in respect of the expected life of the goods.

The Company shall carry out its work on a continuous basis during normal working hours and The Company’s price is fixed accordingly. If special visits have to be made to the site or work has to be carried out in an uneconomical manner if time is lost or additional expenditure incurred due to The Company’s operative being denied access to or waiting on site or having to return to the site to commence or continue work. The Company reserves the right to make an extra charge to cover such cost.

The Company’s prices are subject to the site being in reasonable distance of the site of the work. The company reserves the right to make additional charges should their workers require overnight accommodation to complete the work. The Company shall only install the goods into fully prepared openings that have the correct tolerances allowed and solid structural sides all round to enable a level, firm and secure fixing of the goods; these include steel, solid brick, concrete and structural timer beams or lintels. If The Company cannot install the goods due to incorrect opening sizes, no tolerances allowed, openings not being of a structural sound quality to enable level, firm and secure fixing, disruption by other trades or obstruction e.g. scaffold being directly outside or inside the opening aperture, 100% of the quoted fitting cost will be liable. The Company reserves the right to incur additional costs to The Customer for re-attending the site to complete works. If an opening has to be adjusted in any way to enable the goods to be fitted the making good of the structure is the responsibility of the customer.

On completion of a fitting a demonstration of the operation and adjustment will be made. At this stage the company will ask the customer to carry out a completion inspection and sign a completion inspection form stating they are satisfied with the workmanship and that the works have been completed. No further visits to site will be made to adjust any product without payment to the company.
If a return visit to site is requested a minimum payment of £200 plus Vat will be made to the company, this payment will be refunded if the company agrees that the responsibility of any works is theirs.

The Company reserves the right to photograph the installation of the goods. The photographs remain the property of The Company who reserve the right to use the images in any company literature.

RESPONSIBILITY

The Company’s workmen are instructed to exercise due care and attention in completing their work and The Company will not accept responsibility for damage to the fabric or the contents of the buildings or the work of other trades however caused.

The Company will not be liable for any fixing charges incurred by The Customer arising from any goods or materials or work done proved to be defective or delayed and shall not be responsible for any additional overheads, administrative expenses, contractual penalties or other cost, claims and demands arising from The Customer’s obligations to any third party and due indirectly or directly to any defects or delays in the goods or materials supplied or work done by The Company. The Customer accepts that it is their responsibility to insure against these risks.

Any alleged shortage, delay, damage or defect shall not constitute valid grounds for The Customer to delay payment in respect of the goods delivered and for the avoidance of doubt The Customer shall be required to pay for all goods and material supplied.

QUALITY

The goods or materials supplied are on the basis that they conform to the written descriptions contained on the order or confirmation where supplied. No warranty can be given that the goods or materials supplied conform to the sketch plans or drawings provided to The Company by The Customer or to illustrations or descriptions in catalogue or trade literature.

In the event that The Company provides estimates of quantities or measurements on the basis of drawings and/or Bills of Quantities and/or specifications submitted by The Customer The Company shall exercise reasonable care in providing such but The Company accepts no liability for inaccuracies in the estimates or calculations.

Any goods manufactured to the design or specification of The Customer or its experts or detail taken off plans supplied by The Customer are produced without warranty of any kind except their compliance with the design or specification.

The Customer will unconditionally fully and effectively indemnify The Company in respect of any claim, cost or expenses, losses or demands resulting there from including the infringements of patent, copyright, design, trademark or any industrial or intellectual property rights resulting from The Company’s use of the said design or specifications.

Confirmed orders are based on the plans and specifications supplied by The Customer. The Customer shall check the specification and quantities quoted and shall be deemed to have accepted the specification and quantity specified when placing the order. The Company will not accept responsibility for incorrect specification and quantity supplied by The Customer.

The Customer is deemed to be fully conversant with the nature and performance of the goods and materials supplied to it including any harmful, hazardous or dangerous effects resulting from their usage or misuse and shall not be reliant in any way upon the advice, skill or judgement of The Company or its servants, agents or employees who are not authorised to make any representations concerning the goods whatsoever other than those confirmed by the Chairman or Director of The Company in writing.

To the extent that any third party goods or services supplied to The Company validly excludes, restricts or limits its liability to The Company in respect of goods or materials supplied or any loss or damage arising in connection therewith then the liability of The Company to The Customer in respect of such goods and materials shall be correspondingly excluded, restricted or limited. The Customer shall be entitled to receive details of any such exclusion, restriction or limitation upon request to The Company.

If the materials are supplied to The Customer of a specified grade no warranty is given that the grade will be suitable for the purposes required by The Customer.

ENFORCEABILITY

Should any provisions of these terms and conditions be held by a competent authority to be invalid or unenforceable in whole or in part then the validity of the remaining provisions shall not thereby be affected.

ARBITRATION

The Company or The Customer may give written notice to the other of any question, dispute or difference, which may arise between them in relation to, or in connection with the contract, and they shall have the right to arrange a meeting between each other to discuss such matters. In the event that such a meeting is not arranged the same shall be referred to the arbitration of a person mutually agreed upon or failing agreement within one calendar month of some person appointed by the President for the time being of the institute of Arbitrators. The submission shall be deemed to be a submission within the meaning of the Arbitration Act 1950 or any other statutory modification or reenactment thereof.

JURISDICTION

This contact shall in all respects be construed and operate as an English contract and in conformity with English Law and The Company and The Customer agree to submit to the jurisdiction of the English Courts. The Original Door Company Limited

17th June 2009

Registered Office: 97 Bollo Lane, London, W3 8QN

Registered in England and Wales No: 6732865 VAT No: 942 6397 96

These Term and Conditions do not affect your statutory rights.